Local Pickup

I always offer FREE Local Contactless Pickup to qualifying residents of Hazelmade's hometown Kent, Ohio. Please select this option during checkout. 

Returns and exchange details

I take returns and exchanges on a case-by-case basis; these must be reported within 7 business days of receipt. All merchandise must be returned unopened, unused, and in its original packaging. Shipping costs are non-refundable, and the return shipping costs are the responsibility of the customer. Damage due to shipment must be reported within two business days of receipt.

Payment Policy

Payment is required prior to shipping and can be made by credit card or PayPal. If you would like information on large order quantity pricing, customization, or wholesale, please email me at info@shophazelmade.com. 

Shipping Policy

Once your payment has been received, your order will ship within 1 to 3 business days - if not sooner. Turnaround times may vary. Please contact me for expedited shipping and time sensitive orders prior to placing your order. All orders ship via USPS. I am not responsible for any carrier delays.

Custom Orders

I take a limited number of custom orders for businesses, events, or weddings. Please contact me at info@shophazelmade.com for availability and to discuss your project details.