Local Pickup

I always offer FREE Local Contactless Pickup to qualifying residents of Hazelmade's hometown Kent, Ohio. Please select this option during checkout. Please email me (info@shopHazelmade.com) for more details. 

Returns and exchange details

I take returns and exchanges on a case-by-case basis; these must be reported within 7 business days of receipt. All merchandise must be returned unopened, unused, and in its original packaging. Shipping costs are non-refundable, and the return shipping costs are the responsibility of the customer. Damage due to shipment must be reported within two business days of receipt. Please email me (info@shopHazelmade.com) for returns or exchange inquiries.

Payment Policy

Payment is required prior to shipping and can be made by credit card or PayPal. If you would like information on large order quantity pricing, customization, or wholesale, please email me (info@shopHazelmade.com) for more details.

Shipping Policy

Once your payment has been received, your order will ship within 1 to 3 business days - if not sooner. Turnaround times may vary depending on time of year and during peak holiday season. Please contact me for expedited shipping and time sensitive orders prior to placing your order. All orders ship via USPS or UPS. Shipping cost is calculated during your checkout process and you may select the option based on price and or speed of delivery. Free shipping offers will show if applicable during checkout. I am not responsible for any carrier delays. You'll receive an email with tracking information as soon as your order ships. Please email me (info@shopHazelmade.com) for more details.

Custom Orders

I take a limited number of custom orders for businesses, events, or weddings. Please email me (info@shopHazelmade.com) for availability and to discuss your project details.