Hazelmade submark in ivory

Business Consulting

One-on-One Coaching for Your Product-Based Business

Personalized coaching to support you in the next phase of your product-based business.
Built on 20+ years in branding, design and running a successful product-based brand.

Susan Hazel Rich styling a tomato-patterned Hazelmade tea towel during a product photoshoot
A Founder's Perspective

Take Your Business To the Next Level

Building a product-based business is deeply rewarding, but it can also feel overwhelming and isolating. There are endless decisions to make, from product development and branding to wholesale relationships and systems that keep everything running smoothly.

I know this firsthand.

Before starting Hazelmade, I spent years working in branding and design. In 2014, I left that world to build my own product-based business from the ground up. Over the years, I’ve navigated the realities of manufacturing, wholesale relationships, trade shows, creative burnout, pricing decisions and the many pivots that come with running a small business.

Today Hazelmade products are carried in hundreds of independent retailers and museum shops, and I’ve spent more than a decade learning what works and what doesn’t.

Assorted Hazelmade tea towels, mini notes, and paper goods arranged on display
Who It's For

For Founders, Makers and Product-Based Businesses

I work with entrepreneurs at many different stages of their businesses, including:

  • Developing a Product Line
  • Preparing to Launch Wholesale
  • Looking to Streamline Systems
  • Transitioning from Hobby to Business

Whether you’re just beginning or looking to take the next step, I focus on helping you move forward with clarity and confidence.

Hand holding a Hazelmade thank you card and coordinating tea towel above a collection of patterned paper goods
Common Coaching Topics

Topics We Can Explore Together

Every session is tailored to your specific goals and questions.

  • Product line development and positioning
  • Customer retention and follow-up
  • Streamlining communication and business systems
  • Preparing for and getting the most out of your first trade show
  • Pitching new wholesale accounts
  • Building long-term relationships with retail buyers
  • All things Faire and online wholesale tools
  • Preparing for and getting the most out of wholesale trade shows

Choose the Session That Fits Your Needs

Portrait of Susan Hazel Rich seated against a green background
Why Work With Susan

A Perspective From Both Sides of the Table

With over 20 years of experience in branding, logo design and storytelling, coupled with my experience of building my own successful product-based business, my one-on-one coaching sessions will help you take your business to the next level.

I've coached businesses at all stages, from entrepreneurs in their initial year all the way to long-established brands. From wholesale strategy for product brands to consulting for makers and creative entrepreneurs, I have the expertise and guidance to help you reach your goals.

I am also booking for speaking engagements and workshops for conferences, keynotes and lectures for creative entrepreneurs and product-based businesses.

Notes From My Clients

Working with Susan in a coaching capacity has been transformational for my wholesale strategy.

“The intake questions, while challenging, really helped identify the opportunities for growth within my business, ranging from financial literacy to best practices. The coaching calls provided time to dive deep into these areas of opportunity, providing key insight into industry standards. And with plenty of time between our initial call and follow-up session, I was able to implement her feedback and level up the experience for my wholesale clients.”

- Christy Roushey

Artist + Founder, The House of Roushey

Ready to Take the Next Step?

Don’t wait to nurture your business to its next level. Book your session now.